Privacy Policy

This Privacy Policy (“Policy”) explains the policy regarding the collection, use, disclosure and transfer of your information by gradhance.com (name of website for delivery of information, services, offerings and content via any mobile or internet connected device or otherwise (collectively the “Services”).

This Policy forms part and parcel of the Terms and Conditions. Capitalized terms which have been used here but are undefined shall have the same meaning as attributed to them in the Terms and Conditions.

This policy is effective from the date and time a user registers with Site and accepts the terms and conditions laid out in the Site.

gradhance.com respects the privacy of its users and is committed to protect it in all respects. With a view to offer the most enriching and holistic experience to its user’s, gradhance.com offers a vast variety of educational services. The information about the user as collected by gradhance.com is:

(a) Information supplied by users after giving express consent

AND

(b) Information automatically tracked while navigation

By using gradhance.com website or its services, you expressly consent to collection, storage, use, transfer and share the information you provide (including any changes thereto as provided by you) for any of the services that we offer.

WHY WE COLLECT INFORMATION FROM YOU?

We are an internet educational firm providing educational services by the help of our platform.

Our Website / Application is designed to provide educational content to the students.

To provide our Services, we use the collected information to:

When you submit your personal information we collect your personal information such as your name, address and email address. This enables us to both fulfill and support.

When you browse our site or application, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system so we can better improve the experience for all our users.

Email marketing: With your permission, we may send you emails about new products, free and premium content (i.e. blog posts, YouTube videos, reports/whitepapers, etc.), and special events.

 

OUR GOAL IN THIS POLICY IS TO BE COMPLETELY TRANSPARENT ABOUT THE DATA WE COLLECT, WHY WE COLLECT IT, HOW WE USE IT, THE SECURITY MEASURES WE USE TO PROTECT YOUR DATA, YOUR RIGHTS AND OBLIGATIONS.

TO WHOM DOES THIS POLICY APPLY?

Some parts of this Policy are directed at specific types of people. We use some special terminology to refer to them, which we define below. This Policy applies to everyone who uses our Services, but sometimes we direct parts of it toward particular groups of users.

Users: “Users” are everyone who uses our Services.

Instructors: “Instructors” are those who teach/explain the educational content.

Evaluator: “Evaluator” are those who will evaluate the instructors work with users.

TYPES OF DATA TO BE COLLECTED

As you use, access and navigate our Website, we collect various information, which may either be personally identifiable information or information that is not personally identifiable. This information is classified as:

“Personal Information/Data” which means personally identifiable information like your name, your address, your age, your email address and your phone number.

“Other Information” which means all other information other than “Personal Information” or “Sensitive Personal Information.” For example, the nature of device information, your usage patterns, your usage preferences, logs which are created when you access and use the Website, local caches on your browser, your location, and IP address. These are just examples and the list is by no means exhaustive.

WHAT DATA / INFORMATION ARE COLLECTED?

At the time of Registration, we ask you to provide basic contact information such as your name, age, address, pin code, contact number, occupation, and email address etc. When you register using your other accounts like Gmail, we shall retrieve Information from such accounts to continue to interact with you and to continue providing the Services.

If you choose to register or login to our Website/Application using a third party single sign on service that authenticates your identity and connects your social media login information with our Website, we will collect any information or content needed for the registration or login that you have permitted the social media provider to share with us such as your name and email address. Other information we collect may depend on the privacy settings you have with your social media provider, so please review the privacy statement or policy of the applicable service.

From Users:

In order to ascertain the user’s identity we obtain and store basic information about the user such as name, email address, phone/ mobile number, address, occupation.

Further in order to identify the user’s needs and demands we obtain and store certain information like preferred locality, desired area, budget etc.

From Instructor/Evaluator:

If you create an Instructor/Evaluator account with us, we will ask you to provide certain information in order to set up your account. If you are an Instructor/Evaluator in gradhance.com a representative may call you to verify your information. We shall collect the following information from an Instructor/Evaluator but not limited to:

1. Name, Phone Number, Email Address, Postal Address.

2. Their qualifications and Experience (Certificates).

3. Their bank account details.

4. Other documentation for carrying out due diligence.

We do not intend to collect any type of Sensitive Personal Data (“SPD”). In case the situation demands for the collection of any SPD for providing any particular services or for any background checks in case necessary or for improvising our website/application, we shall only upon your express consent obtain such information and only after your consent shall such data be processed further.

INFORMATION AUTOMATICALLY COLLECTED

To improve the responsiveness of the Site for our Users, we may use “cookies”, or similar electronic tools to collect Information to assign each visitor a unique, random number as a User Identification (User ID) to understand the User’s individual interests using the identified computer or device. Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer or device. The only personal information a cookie can contain is information you supply. A cookie cannot read data off your hard drive or device. Our digital advertisers may also assign their own cookies to your browser (if you click on their ads etc.), a process that we do not control. We receive and store certain types of Information whenever you interact with us via Site or Service though your computer/laptop/mobile/tablet/pad etc.

WHAT ARE COOKIES AND HOW IT IS USED?

Cookies are small data files that we transfer to your computer. We use “session” cookies to keep you logged in while you use our Services, to better understand how you interact with our Services, and to monitor aggregate usage and web traffic information on our Services. We use “persistent” cookies to recognize you each time you return to our Services. For example, we create a persistent cookie that includes some basic information about you, like your most recent search. We use this persistent cookie to remember your preferences and, if you create an account, to make your user experience consistent after you register.

Like many online educational services, we use technologies like session and persistent cookies, web beacons and log data to obtain some information which are non-sensitive and non-identifiable from all visitors to our website. This includes things like user search preferences, interaction with ads on our website. We may collect additional information at other times, including but not limited to, when you provide feedback, comments, change your content or email preferences, respond to a survey, or any communications with us.

BY NAVIGATING ON OUR WEBSITES OR ENTERING YOUR LOGIN DETAILS TO ACCESS AREAS RESERVED FOR REGISTERED USERS, YOU AGREE THAT WE CAN PLACE THESE COOKIES ON YOUR COMPUTER OR INTERNET ENABLED DEVICES.

For more information about what cookies are, its types, how they are used and more we encourage you to read our cookie policy.

OPTION TO DISABLE COOKIES

Most internet browsers automatically accept cookies, but you can change your settings or use third-party tools to refuse cookies or prompt you before accepting cookies from the websites you visit. You can also use your browser settings or other tools to delete cookies you already have. Please be aware that some parts of our Services may not work for you if you disable cookies.

LOG DATA

Our servers automatically record information (“Log Data”) created by your use of the Services. Log Data may include information such as your IP address, browser type, operating system, the referring web page, pages visited, location, your mobile carrier, device, search terms, and cookie information. We receive Log Data when you interact with our Services, for example, when you visit our websites, sign into our Services, or interact with our email notifications. We use Log Data to provide our Services and to measure, customize, and improve them, as well as collect and use them in the aggregate. This Policy does not apply to, nor do we take any responsibility for any information that is collected by any Instructor/Evaluator either using the Website or through any links on the Website or through any other way.

Opting out

If a User opts out using the Ads Settings, the unique Double Click cookie ID on the User’s browser is overwritten with the phrase “OPT_OUT”. Because there is no longer a unique cookie ID, the opt-out cookie can’t be associated with a particular browser.

WHY IS DATA OBTAINED AND HOW IS THE DATA USED?

Any personal information will be used to allow you to login to your account, to fulfill your request, inform you of our new services or features. Where any additional, optional information is sought, you will be notified of this at the point of collection.

Personal Information we collect will be mainly used for-

Providing requested Service(s)

Respond to an individual’s request

Maintaining contact with users and informing user about the services we offer and developments that may be of interest to them ;

Analytical purposes, data usage, providing Customer Support;

Improving the Website, or your user experience; and

Providing targeted advertisements to you

Send newsletter(s) to you subject to your subscription;

Resolve disputes, if any and troubleshooting

All other lawful purposes related to our business and in furtherance to fulfillment of lawful contract.

WILL THE DATA BE SHARED WITH ANY THIRD PARTIES?

Yes, we will share certain information we collect from you, including the personal information after obtaining your express consent solely and only with an Instructor/Evaluator in order to provide you with the best services and for fulfilling your requirements.

WHEN WILL DATA BE SHARED WITHOUT CONSENT / WHAT ARE THE LEGAL DISCLOSURES?

We shall in good faith if it is required for the purposes of our compliance with any applicable law, regulation, legal process or enforceable governmental request/action or any manner required for the purposes of protecting our rights or interests, respond to a medical emergency involving the data principal or another individual or to ensure an individual’s safety during any disaster or any breakdown of public order share your information without your consent.

We may release personal information when we believe that doing so is appropriate to comply with a legitimate law, regulation, or legal request; to enforce or apply our policies; to initiate, render, bill, and collect for amounts owed to us; to protect our rights or property; to protect the safety of our users; to address fraud, security, or technical issues; or if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure of communications or justifies disclosure of records without delay.

USER’S RIGHTS

Persons who supply us with their telephone numbers on-line may receive telephone or text message contact from us with information regarding latest services or upcoming offers. If you do not wish to receive such telephone calls or text messages, please let us know by emailing us at contact@gradhance.com or call our call center at 070210 83392.

Our gradhance.com fully comply with all Indian Laws applicable. gradhance.com has always cooperated with all law enforcement inquiries. gradhance.com may disclose all or part of your personal details in response to a request from the law enforcement authorities or in a case of a bonafide requirement to prevent an imminent breach of the law.

It is important for us that you remain in control of your data. Please write to us at contact@gradhance.com if you wish to exercise any of your rights under the Policy. You shall have the following rights:

Sr No.	Right	Purpose of Sharing
1.	Right to Rectification	In the event that any personal data provided by you is inaccurate, incomplete or outdated then you shall have the right to provide us with the accurate, complete and up to date data and have us rectify such data at our end immediately. We urge you to ensure that you always provide us with accurate and correct information/data to ensure your use of our Services is uninterrupted.
2.	Right to withdraw consent	You have the right to withdraw your consent to this policy. However, if you have availed any service from us, we shall have the right continue processing your information until it is required. However, we shall not retain your data and information if it is no longer required by us and there is no legal requirement to retain the same. Do note that multiple legal bases may exist in parallel and we may still have to retain certain data and information at any time.
3.	Right to opt Out	We may email and notify you from time to time about our latest offerings and updates. You may opt out of receiving such promotional emails from us by writing to us at contact@gradhance.com. You may also opt out of receiving emails and other messages from us by following the unsubscribe instructions in those messages. We still reserve the right to inform you of any necessary update with respect to our availed service.

 

DATA RETENTION

The Customer Data will be preserved in our server for marketing purposes. To notify the users of our upcoming offers and make them available to users within a commercially reasonable timeframe. We make no representations or warranties as to the preservation or integrity of User Data. User hereby agrees that we shall have no obligation to retain User Data and store in our server for marketing purposes.

USER’S OBLIGATIONS

The Accuracy and Confidentiality of your account information is your responsibility. You are responsible for maintaining the secrecy and accuracy of your password, email address, and other account information at all times. We recommend a strong password that you do not use with other services. We are not responsible for personal data transmitted to a third party as a result of an incorrect email address.

UPDATES / CHANGES

The internet is an ever evolving medium. We may alter our Policy from time to time to incorporate necessary changes in technology, applicable law or any other variant. In any case, we reserve the right to change (at any point of time) the terms of this Policy or the Terms of Use. Any changes we make will be effective immediately on notice, which we may give by posting the new policy on the Sites. Your use of the Sites or Services after such notice will be deemed acceptance of such changes. We may also make reasonable efforts to inform you via electronic mail. In any case, you are advised to review this Policy periodically on the Sites to ensure that you are aware of the latest version.

SECURITY

We use commercially reasonable security measures to protect the loss, misuse, and alteration of the information under our control. However, we cannot absolutely guarantee the protection of any information shared with us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). We do not save any sensitive personal information in our server (Such as a credit card number) We use trusted third party payment gateway to process the transaction.

COMMUNICATIONS FROM US

We may from time to time send you Service-related announcements when we consider it necessary to do so (such as when we temporarily suspend the website/App for maintenance, or security, privacy, or administrative-related communications). We send these to you via SMS/push notifications/email/instant messaging, as we deem fit.

UPDATES TO THIS NOTICE

We may update this Policy as and when required. Use of our Services after an update constitutes consent to the updated notice to the extent permitted by law. Please take the time to periodically review this Policy for the latest information on our privacy practices.